British Bodyshop Awards 2018
22nd June 2018
British Bodyshop Awards 2018 EDAM Group is an established and thriving market-leading credit hire and post-accident services company serving a broad range of markets. We…Read More
British Bodyshop Awards 2018 EDAM Group is an established and thriving market-leading credit hire and post-accident services company serving a broad range of markets. We…Read More
Congratulations to our Academy Graduates! Our newest members of the Recoveries and Claims Academies have graduated after only 2 months (this was supposed to be…Read More
Very, very soon the building work for our office expansion will commence! When complete, our new office space will be able to accommodate an extra…Read More
EDAM Group launches Manchester-based Apprenticeship Scheme after Best Companies accolade May 2018 Manchester-based EDAM Group, a specialist credit hire service provider, has been ranked alongside…Read More
EDAM Group triumphs at UK Customer Service Excellence Awards May 2018 Specialist provider of credit hire services, EDAM Group, has been rewarded for its continued…Read More
EDAM Group launches Claims Academy to support growth March 2018 Specialist provider of credit hire services, EDAM Group has launched its Claims Academy as it…Read More
EDAM Group targets more growth in dealer sector with new Business Development Director January 2018 Specialist provider of credit hire services, EDAM Group, has appointed…Read More
We have recently our team members through their paces, using advanced driving simulators to highlight the risks of driving while distracted or under the influence of…Read More
Having recently achieved our best year ever in terms of company growth, we are pleased to have reached the final stages for a clutch of regional and…Read More
We have appointed Nigel Evans as group sales director, following a sustained period of growth that has seen the company secure multiple pieces of new business.…Read More
British Bodyshop Awards 2018
EDAM Group is an established and thriving market-leading credit hire and post-accident services company serving a broad range of markets. We operate our own fleet and are the UK’s largest privately owned service provider.
Our success lies in our service led offering, evidenced by our market-leading NPS score. Building personal and long term sustainable relationships we provide our business partners with peace of mind that our mutual customers are delivered an exemplary service.
Specialist provider of credit hire services, EDAM Group, has taken part in the British Bodyshop Awards 2018 to celebrate the hard work done by their superb vehicle repairers.
The British Bodyshop Awards is an annual ceremony, which this year took place at the Battersea Evolution on Thursday 10th May. Every year over 800 guests attend from across the industry including accident and claims management companies, manufacturers, insurers and many more.
The winners are bodyshops or somebody who works in the body shop and the awards are presented by the companies who use them.
EDAM Groups network of bodyshops are key to delivering a high level of service; they must comply with BS 10125 BSI Kite Mark. Our network has a high proportion of manufacturer approved bodyshops who have to evidence the necessary accreditations to allow us to maintain manufacturer warranties.
And so after a lot of thought and decision-making, EDAM Group selected the following bodyshops for nomination:
Jaggers Garage Limited
John Card Accident Repair Centre Ltd
Steve Mellor (Accident Repair Centre) Limited
Castle Coachworks Limited
The well-deserved winner was Steve Mellor (Accident Repair Centre) Limited, pictured.
A huge congratulations to all of the finalists and our winner Steve Mellor. We had a wonderful night celebrating everybody’s hard work and we can’t wait for next year!
Congratulations to our Academy Graduates!
Our newest members of the Recoveries and Claims Academies have graduated after only 2 months (this was supposed to be 3 months!) due to their exceptional performance. They are:
Alex, Amber, Kaliza, Jack and Kerry-Anne
And from Claims:
James, Jade, Jennifer and Gina with Claims Academy Coach Mark (Centre)
The purpose of the recoveries and claims academies is to slowly introduce the new recruits to the world of credit hire and teach them the EDAM way of doing things whilst being in a supported environment. Let’s hear what some of the graduates have to say:
“From day 1, I’ve had nothing but a warm welcome and learnt so much that I never knew before. It’s been a great experience and cannot wait to see what the future brings for me here” – Alex, Recoveries
“The academy is brilliant for giving people the opportunity to learn a new line of work with no previous experience. Sarah has done an amazing job with us all and learning the role has always been interesting” – Kaliza, Recoveries
“I’m happy to be here and have had loads of support and friendly faces helping me improve in my work on a daily basis facing a different challenge each day. Plus there’s free fruit!” – Jack, Recoveries
“I really enjoyed my training, everyone was very helpful and welcoming. A good way to start working at EasiDrive” – Jade, Claims
The academies have proved to be extremely beneficial to the company also as it has allowed us to bring in some real talent who may have been overlooked before the academies because of their lack of experience in the industry.
So to all of our graduates; Congratulations! And Onwards and Upwards from here on forth!
Very, very soon the building work for our office expansion will commence!
When complete, our new office space will be able to accommodate an extra 104 desks.
A lot of this will replace our current valeting garage, which will be moving down the road to its new home underneath our Garvin’s Law office. Some of the above is an enhancement on the existing office space such as the new break out area with the coffee station. The internal door to the garage near the fleet department will be made into a huge entrance to the new office area. This work will cause some disturbance and dust so we are scheduling this work to happen over a weekend.
Work on our team car park has recently finished and has expanded from 50 spaces to 300!
We expect the expansion to be complete by late autumn.
We are so looking forward to this exciting change, it shows how much all of our hard work is really paying off. We really want our teams to work in an office they’re proud of and enjoy coming to work in!
EDAM Group launches Manchester-based Apprenticeship Scheme after Best Companies accolade
Manchester-based EDAM Group, a specialist credit hire service provider, has been ranked alongside the best-known businesses in the UK by the ‘Best Companies’ workplace rating initiative. EDAM Group has been awarded one-star accreditation from Best Companies, an accolade that signifies ‘very good’ levels of workplace engagement.
The one-star rating coincides with EDAM Group launching its Apprenticeship Scheme, which will see opportunities provided to 16-18-year olds from Manchester and the surrounding areas. Initially with three roles – in the operations, finance and recoveries teams – the scheme will provide participants with valuable work experience with a formal support network in place through the company’s HR team and dedicated line managers.
The programme will be run in conjunction with quality training providers including InTraining and Kaplan, with EDAM Group committing to providing a substantive position in the team upon completion of the apprenticeship. The first three roles will start this summer.
“We’re proud to give something back to the Manchester area with thanks to the hard work that our colleagues so frequently deliver. As our business continues to expand, in turn earning recognition like this from the Best Companies rating, we can look to invest in more schemes for apprenticeships and continued recruitment in the area,” said Gary Mitchell, HR Director at EDAM Group.
EDAM Group scored highly in multiple factors of the Best Companies survey, specifically the ‘Leadership’, ‘My Team’ and ‘Giving Something Back’ categories. The one-star accolade progresses EDAM’s ‘One to Watch’ status achieved with Best Companies last year.
Used by EDAM Group to measure engagement across the team, the Best Companies initiative means team members can provide honest, anonymous input to the senior leadership team, who then act upon the suggestions to improve the working environment.
Positive employee engagement has always been a priority of EDAM Group, but it has more relevance than ever before as the company continues to experience significant levels of growth. As the Manchester-based team continues to expand, ensuring the teams and working cultures adapt to suit the evolving organisational structure is essential to maintain its industry-leading levels of customer service.
EDAM Group triumphs at UK Customer Service Excellence Awards
Specialist provider of credit hire services, EDAM Group, has been rewarded for its continued commitment to customer service at the 2018 UK Customer Service Excellence Awards. Thanks to its efforts to shape the business around customer service, EDAM Group won the Investment in Company Culture award at one of the insurance industry’s key awards events.
Living up to the awards category description, exceptional company culture ensures teams within EDAM Group can work together efficiently, and is essential for the business to maintain its industry-leading levels of customer service. Focusing on the customer is a priority and more relevant than ever before, as EDAM Group continues to experience significant levels of growth.
At the inaugural staging of the UK Customer Service Excellence Awards, hosted by Modern Insurance Magazine and held at a black-tie ceremony in London’s West End, EDAM Group fought off strong industry competition to win the award.
The Customer Service Excellence Awards provide businesses the opportunity to showcase their commitment to service excellence, giving a seal of approval that recognises hard work and ongoing attention to detail. The accolades that make up the 14 awards categories benchmark success, innovation and positive business change for the customer. Many of the insurance industry’s best-known companies won or were shortlisted within the event’s list of categories.
Marc Lafferty, Chief Revenue Officer of EDAM Group, said: “As a credit hire company, customers often call us at a time of incredible stress, so it is vital that exemplary customer service on all fronts is at the forefront of everything we do. That is why we are so proud to be honoured for our achievements at the UK Customer Service Excellence Awards.
“Our business has long been focused on improving the customer experience, which we see as the most important element of how we operate. Our company can only expand at the rapid rate it has done with a foundation of excellent customer service from all parts of our business. To be recognised for this is a proud moment that could not have been achieved without the relentless efforts of the whole team.”
The judging panel at the UK Customer Service Excellence Awards is made up of some of the UK’s leading customer service experts, who assess award submissions against stringent criteria. The 16-strong judging panel includes directors, CEOs and chairmen of some of the most-respected companies in the insurance field.
EDAM Group launches Claims Academy to support growth
Specialist provider of credit hire services, EDAM Group has launched its Claims Academy as it responds to exceptional levels of growth across the company. Focussing on developing the skills of new recruits in the operations department, the Claims Academy will ensure they can fit seamlessly into the team once their training programme has been completed.
The launch of the academy ties in with a significant restructure across the operations department, with additional teams created to better differentiate roles and create greater efficiencies in the claims management process. The updated process will enhance the customer journey and provide a better service at every point of contact.
At the end of the first year of its ambitious three-year growth plan to double the size of the business, the company continues to expand in response to greater levels of activity. The Claims Academy has been launched to ensure EDAM is able to hire people that meet the exacting standards set by the company and best fit its values and working culture. The academy also underlines EDAM’s policy of “Recruit, Train, Retain”.
New recruits will start in the academy and spend up to three months on the programme, transitioning gradually from theory-based activities to working as part of the team with specific targets to meet. The approach will allow individuals to obtain all the required expertise ahead of taking a full role within the department, and allows EDAM to place them into the team that best suits their abilities.
Existing team members will also benefit from the academy, with drop-in sessions available to enhance their knowledge and support their progression within the company.
“The rate of growth within the department has been so significant over the last twelve months or so, these changes will help us to adapt to the increased number of claims without compromising on quality or efficiency,” said Tanya Power, EDAM Group Operations Director.
“Through internal feedback and working closely with each individual, we have been able to restructure the department to have everybody in the role that best suits them. The academy will play a key role in this too, giving both parties the ability to establish areas to focus on and allowing us to develop the Claims Academy programme as necessary.”
EDAM Group targets more growth in dealer sector with new Business Development Director
Specialist provider of credit hire services, EDAM Group, has appointed Ben Parry as business development director, as the company continues its push to grow its presence in key sectors. Ben will be responsible for the company’s activity with dealerships and manufacturers across the UK.
Having spent many years with Accident Exchange, Ben has significant experience working within this space and is well placed to extend EDAM Group’s compelling offer to the dealer & manufacturer sectors.
As a financially stable business with a track record of continuous year-on-year growth & a strong focus on delivering exemplary customer service – evidenced by its Net Promoter Score of 74 – EDAM Group continues to secure new partners across the various automotive sectors.
By having a fleet of over 1,750 vehicles, owned by the company, EDAM Group can provide drivers with brand matched, like-for-like replacement vehicles, while upholding a dealer’s brand values and customer service expectations beyond the initial vehicle sale.
“I’m excited to have joined the EDAM Group team, and am looking forward to making the company a leading supplier of credit hire services in the dealer and manufacturer sectors,” said Ben Parry, business development director at EDAM Group. “We have a very strong proposition for these sectors, allowing us to further develop dealership and manufacturer revenue streams whilst enhancing their customer service levels too.”
EDAM Group is in the second year of its three-year plan, and is on course to achieve its ambitious target to double the size of the business in that time. The growth to date – which recently saw EDAM Group record its best ever annual results – is enabling further additions to the team and the development of the company’s premises in Manchester.
Nigel Evans, group sales director at EDAM Group, added: “Ben is another valuable addition to the team. We are confident that his experience in the industry and enthusiasm for the role will bring us further successes as we look to grow strategically across all automotive sectors, including dealerships and manufacturers.”
We have recently our team members through their paces, using advanced driving simulators to highlight the risks of driving while distracted or under the influence of alcohol.
Reported as the primary factor contributing to road accidents, distracted drivers contributed to an estimated 44% of accidents last year, according to government statistics1. As part of the company’s activities for Road Safety Week, nearly 100 EDAM Group team members experienced an advanced car simulator to underline the everyday dangers they face when behind the wheel.
When three common distractions were introduced through the simulator, 69% of participants lost control of the vehicle, demonstrating the impact external factors can have on driver concentration. Distractions included eating while behind the wheel and using a mobile phone, actions commonly undertaken by many drivers. Prior to experiencing the simulator, 79% passed the hazard perception test when not subjected to any distractions.
The impacts of drink driving are much more widely known. Official statistics reported over 8,000 casualties as a result of drink driving in 20152, with the drivers over the legal limit accounting for less than half of the casualties. To experience the risks of driving under the influence of alcohol first hand, the EDAM Group team took to the simulator while wearing beer goggles, with only two participants able to complete the task while ‘under the influence’.
“Serious accidents caused as a result of drivers being distracted or under the influence of alcohol are often widely reported and the drivers vilified in today’s society, and rightly so. When you see the statistics on the main causes of accidents and casualties, it reinforces the point that nobody should put themselves behind the wheel unless they can give the road their undivided care and attention,” said Steve Turner, EDAM Group CEO.
“A significant number of cases we deal with result in the vehicle being a total loss, or write off, which can be a key indicator of the severity of the impact. Not allowing themselves to be distracted so easily, by food, a mobile phone or passenger, and certainly not driving after having a drink, is a simple way for drivers to reduce the risk of danger to them, their passengers, and other road users.”
Our activity for Road Safety Week also included lunch ‘n’ learn sessions, internal quizzes and competitions, and car workshop tutorials on basic car safety checks.
Having recently achieved our best year ever in terms of company growth, we are pleased to have reached the final stages for a clutch of regional and national awards.
Recognising our continued growth and the ways in which it has enhanced the customer service it delivers, we been named on the finalist shortlists for the UK Business and UK Customer Experience awards, as well as being shortlisted in 12 categories for the Call North West Awards.
The UK Customer Experience Awards are the biggest of their kind globally, only considering the best strategies and most proactive companies who take customer experience seriously. Our submission covered the methods we employ to improve our service, the success of which is evidenced in our market leading Net Promoter Score.
With customer service being at the heart of everything we do, it is a key factor in the company being considered for such a wide variety of accolades. That is reflected in the Call North West shortlists too, where were under consideration for three corporate awards, as well as having multiple team members recognised for their work in key areas of the business including sales, operations, support, training and other key departments.
The growth experienced by the company, coupled with the ever-improving customer satisfaction scores, are the results of a holistic approach we have adopted. Those factors were among the reasons the company was also shortlisted for two UK Business Awards – covering “Team of the Year” and “Customer-centric Organisation”.
Furthermore, our approach to Learning at Work Week was under consideration by the Open University Business School, which presents the initiative’s ‘Impact award’. The judges reviewed the success of the initiative, which for us was a 10% increase in call and case quality management and the company’s Net Promoter Score improving by three points during the campaign.
“We are very proud to have reached the advanced stages for these awards,” said Marc Lafferty, Chief Revenue Officer of EDAM Group. “Our focus has been placed on improving the customer experience, demonstrated by the hiring of a customer experience manager and introduction of our Delivering Partnership Value initiative. We use customer feedback constantly to lead improvements across the company.”
We have appointed Nigel Evans as group sales director, following a sustained period of growth that has seen the company secure multiple pieces of new business. Having joined EDAM Group in January, Nigel will now oversee the business development sales team, which has also been strengthened through the recruitment of Steve Ward to address the insurance market.
Nigel has a strong background in the automotive credit hire sector, having spent ten years with Accident Exchange, later widening his experience into other market sectors with a 3-year spell at CCL/Hertz Accident Support. Nigel is well-known in the industry, with a reputation built on his transparent and honest approach in business, which perfectly complements EDAM Group’s customer-driven ethos and values
The sales team has been further strengthened with the appointment of Steve Ward, who will specialise in developing EDAM Group’s presence in the insurer market. Like Nigel Evans, Steve has a rounded knowledge of the industry, following time in the respective sales teams at Nexus Vehicle Rental, Auto Windscreens and Enterprise.
“I’m very proud to take this role in the team, at an important time for the company as we continue to experience growth across our key business sectors,” said Nigel Evans, group sales director, EDAM Group. “I’ve really enjoyed being part of the team since January, and am excited to lead the team to help the business continue to grow.”
EDAM Group has ambitious plans to double the size of its business in the next three years, and the expansion of the sales team will help the company achieve that goal. Significant growth is already being achieved, with the company reporting its best ever annual results earlier this year.
Marc Lafferty, chief revenue officer at EDAM Group, added: “Nigel’s drive, ambition and values have already proved to be a valuable addition to the EDAM group, so this appointment will help ensure that we continue achieve our growth ambitions over the coming years. I’m confident that under Nigel’s direction the team’s friendly but focused approach will help us to drive the business forward.”